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Something’s wrong with your website. We’ll find out why.

Hacked, down, slow or forms quietly not arriving. We find the real cause, fix it properly and lock it down, so it doesn’t come back next week.

★★★★★ 5.0 rated by business owners in 8 countries
Fix log
09:12 You tell us the site is down 09:40 Cause found: a plugin update clashed with the theme 11:05 Fixed, tested and checked on mobile 11:20 Plain English report sent: what broke, what we did, how to stop it happening again
Site back online
What’s going on?

Pick what you’re seeing. We’ll show you what happens next.

No jargon needed. Choose the one closest to your problem.

My site has been hacked
My site is down or showing an error
My forms or emails stopped arriving
My site is really slow
Something else is broken
Hacked site We find how they got in, clean it up and close the door.
1 We find the source of the attack first, so it can’t simply happen again. 2 We remove the malware and fix the weak spot they used. 3 We lock the site down and keep an eye on it afterwards.
Contact us straight away. The sooner, the better.
The difference

Patched is not the same as fixed.

A quick patch Hides the symptom Same problem next month No idea what happened Site left as open as before
Fixed by Sitelab Finds and fixes the real cause Stays fixed A plain English report of what we did and why Locked down so it’s harder to break in again
What’s included

What you get, in plain English.

You don’t need to know what went wrong. That’s our job. The technical bit is there if you’re curious.

We find the real cause Not just what broke, but why. That’s how it stays fixed. The technical bit: Root cause diagnosis, logs and error tracing
We fix it properly Errors, clashes, broken pages and forms put right and tested. The technical bit: Plugin, theme and server fixes
Hacked? We clean it up Malware removed and the way in closed, so it doesn’t happen again next week. The technical bit: Malware removal and vulnerability fixes
Locked down afterwards Harder to break into, with safer logins and a recovery plan if anything goes wrong. The technical bit: Hardening, two-factor login, firewall, recovery readiness
Enquiries flowing again If forms or emails stopped arriving, we trace where they go missing and fix it. The technical bit: Form and email delivery testing
You know what happened A short report in plain English: what broke, what we did and how to avoid it. The technical bit: Written incident report
How it works

From panic to fixed, in four steps.

1 Tell us what’s wrong A quick call or message. Urgent problems can start the same day.
2 We look and price it We find the cause and tell you the price before any work starts.
3 We fix and lock it down Fixed, tested on desktop and mobile, then secured.
4 You get the report What broke, what we did and how to keep it from happening again.

Fixed properly. In their words.

★★★★★5.0 on GoogleRead all reviews
★★★★★ After a site hack, Panashe responded quickly and handled the full security cleanup with efficiency. Communication was clear throughout and everything was restored and secured in minimal time. Kirsten S.
View on Google
★★★★★ Panashe has supported our website and CRM for over a year. Consistently responsive, reliable, and efficient, always delivering quality work with genuine care. Someone I would recommend without hesitation. Isabella B.
View on Google
★★★★★ Panashe took the time to understand my vision and delivered a website that is both beautiful and easy to use. Professional, attentive, and a pleasure to work with from start to finish. Sima S.
View on Google
Keep it fixed A lot of problems start with updates nobody had time for. A Growth Plan keeps your site updated, backed up and improving every month, looked after by the team that fixed it.
$99 a month to start. No lock-in.

Before you get in touch.

The questions owners ask us most. Anything else, ask on the call. You’ll speak to the person who fixes your site.

Urgent problems, like a hacked or broken site, can start the same day. For anything less urgent we agree a start date with you.

We look at the problem first, then tell you the price before any work starts. No surprises on the bill.

Contact us straight away and try not to delete anything, it helps us find how they got in. We will take it from there.

Yes. Whether we built it or not, if it runs on WordPress we can help.

Always. You get a short plain English report of what broke, what we did and how to keep it from happening again.

Many problems come from missed updates and weak security. A Growth Plan, from $99 a month, keeps your site updated, backed up, checked and improving.

Something’s wrong with your website. We’ll find out why.

Hacked, down, slow or forms quietly not arriving. We find the real cause, fix it properly and lock it down, so it doesn’t come back next week.

★★★★★ 5.0 rated by business owners in 8 countries
Fix log
09:12 You tell us the site is down 09:40 Cause found: a plugin update clashed with the theme 11:05 Fixed, tested and checked on mobile 11:20 Plain English report sent: what broke, what we did, how to stop it happening again
Site back online
What’s going on?

Pick what you’re seeing. We’ll show you what happens next.

No jargon needed. Choose the one closest to your problem.

My site has been hacked
My site is down or showing an error
My forms or emails stopped arriving
My site is really slow
Something else is broken
Hacked site We find how they got in, clean it up and close the door.
1 We find the source of the attack first, so it can’t simply happen again. 2 We remove the malware and fix the weak spot they used. 3 We lock the site down and keep an eye on it afterwards.
Contact us straight away. The sooner, the better.
The difference

Patched is not the same as fixed.

A quick patch Hides the symptom Same problem next month No idea what happened Site left as open as before
Fixed by Sitelab Finds and fixes the real cause Stays fixed A plain English report of what we did and why Locked down so it’s harder to break in again
What’s included

What you get, in plain English.

You don’t need to know what went wrong. That’s our job. The technical bit is there if you’re curious.

We find the real cause Not just what broke, but why. That’s how it stays fixed. The technical bit: Root cause diagnosis, logs and error tracing
We fix it properly Errors, clashes, broken pages and forms put right and tested. The technical bit: Plugin, theme and server fixes
Hacked? We clean it up Malware removed and the way in closed, so it doesn’t happen again next week. The technical bit: Malware removal and vulnerability fixes
Locked down afterwards Harder to break into, with safer logins and a recovery plan if anything goes wrong. The technical bit: Hardening, two-factor login, firewall, recovery readiness
Enquiries flowing again If forms or emails stopped arriving, we trace where they go missing and fix it. The technical bit: Form and email delivery testing
You know what happened A short report in plain English: what broke, what we did and how to avoid it. The technical bit: Written incident report
How it works

From panic to fixed, in four steps.

1 Tell us what’s wrong A quick call or message. Urgent problems can start the same day.
2 We look and price it We find the cause and tell you the price before any work starts.
3 We fix and lock it down Fixed, tested on desktop and mobile, then secured.
4 You get the report What broke, what we did and how to keep it from happening again.

Fixed properly. In their words.

★★★★★5.0 on GoogleRead all reviews
★★★★★ After a site hack, Panashe responded quickly and handled the full security cleanup with efficiency. Communication was clear throughout and everything was restored and secured in minimal time. Kirsten S.
View on Google
★★★★★ Panashe has supported our website and CRM for over a year. Consistently responsive, reliable, and efficient, always delivering quality work with genuine care. Someone I would recommend without hesitation. Isabella B.
View on Google
★★★★★ Panashe took the time to understand my vision and delivered a website that is both beautiful and easy to use. Professional, attentive, and a pleasure to work with from start to finish. Sima S.
View on Google
Keep it fixed A lot of problems start with updates nobody had time for. A Growth Plan keeps your site updated, backed up and improving every month, looked after by the team that fixed it.
$99 a month to start. No lock-in.

Before you get in touch.

The questions owners ask us most. Anything else, ask on the call. You’ll speak to the person who fixes your site.

Urgent problems, like a hacked or broken site, can start the same day. For anything less urgent we agree a start date with you.

We look at the problem first, then tell you the price before any work starts. No surprises on the bill.

Contact us straight away and try not to delete anything, it helps us find how they got in. We will take it from there.

Yes. Whether we built it or not, if it runs on WordPress we can help.

Always. You get a short plain English report of what broke, what we did and how to keep it from happening again.

Many problems come from missed updates and weak security. A Growth Plan, from $99 a month, keeps your site updated, backed up, checked and improving.