Last Updated: June 2026
These Terms of Service govern your use of the Sitelab Digital website and the services we provide.
By engaging our services, subscribing to a care plan, or using our website, you agree to be bound by these terms.
Sitelab Digital is a WordPress website design, development, maintenance, and optimisation agency serving businesses worldwide.
Business Name: Sitelab Digital
Website: sitelabdigital.com
Email: hello@sitelabdigital.com
We provide website design, WordPress development, website redesigns, security and migration services, performance optimisation, maintenance plans, and related digital services.
The scope, deliverables, timelines, and pricing for each engagement will be agreed in writing before work begins.
We reserve the right to decline or discontinue any project or service at our discretion, provided reasonable notice is given where appropriate.
Project proposals and quotations remain valid for 30 days unless otherwise stated.
Work will commence only after:
Any changes to an agreed scope of work must be requested in writing and may result in revised timelines or additional costs.
Verbal discussions are not binding unless confirmed in writing.
Unless otherwise agreed in writing:
Monthly care plans are billed in advance on a recurring monthly basis.
Invoices are payable within 14 days of issue.
Late payments may incur interest at a rate of 2% per month on outstanding balances.
Sitelab Digital reserves the right to pause work, withhold deliverables, or suspend services where invoices remain unpaid for more than 30 days.
All pricing is quoted in USD unless otherwise stated. Clients are responsible for any currency conversion charges, transfer fees, or banking costs.
To ensure successful project delivery, clients agree to:
Clients are also encouraged to maintain current backups of their websites and data before any work is undertaken.
Delays caused by late content, feedback, or approvals may result in adjusted project timelines.
Upon full payment, ownership of the final website design and custom-developed project assets created specifically for your project transfers to you.
Sitelab Digital retains ownership of:
Third-party plugins, themes, fonts, images, and software remain subject to their respective licensing terms.
Unless otherwise requested in writing, Sitelab Digital may display completed projects within its portfolio, case studies, and marketing materials.
We may also include a discreet website credit link, which can be removed upon request.
Website Care Plans operate on a month-to-month basis with no long-term contract.
Either party may cancel a care plan by providing 30 days written notice.
Included support time:
Care plans do not include major development projects, redesigns, or new page builds unless explicitly stated.
Published response times are service targets rather than guaranteed service-level commitments.
Projects include the revision allowance specified within the proposal.
Additional revisions beyond the agreed scope may be billed separately.
A revision refers to modifications of previously approved work.
New requirements, functionality, or significant direction changes may be treated as additional scope and quoted separately.
Approval of a completed project stage is considered final. Requests to revisit approved stages may incur additional charges.
Estimated timelines are provided in good faith and depend on project complexity, client responsiveness, and third-party services.
Sitelab Digital is not responsible for delays resulting from:
Projects inactive for more than 60 days due to lack of client communication may be archived. Reactivation may incur an administration fee.
Sitelab Digital will provide services with reasonable skill, care, and professional standards.
However, we do not guarantee:
Websites rely on third-party hosting, software, and infrastructure outside our control.
Third-party plugins, themes, and services are governed by their own warranties and limitations.
Services are provided on an “as is” basis except where warranties are expressly stated.
To the maximum extent permitted by law, Sitelab Digital’s liability for any claim arising from our services shall not exceed the amount paid for the specific service giving rise to the claim.
We are not liable for:
Nothing in these terms limits liability that cannot legally be excluded.
Both parties agree to treat confidential information received during a project as private and confidential.
This obligation does not apply to information that:
Sitelab Digital will not disclose client information except where necessary to deliver agreed services or where legally required.
Either party may terminate a project engagement by providing 14 days written notice.
Upon termination:
Sitelab Digital may terminate services immediately in cases involving unlawful, abusive, fraudulent, or harmful conduct.
If a dispute arises, both parties agree to first attempt resolution through direct communication and good-faith negotiation.
Where resolution cannot be reached, disputes shall be governed by the laws of the Republic of South Africa and subject to the jurisdiction of South African courts.
Nothing in these terms prevents either party from seeking urgent legal relief where necessary.
Clients may not use Sitelab Digital services to create, host, promote, or distribute:
We reserve the right to refuse or discontinue services where these requirements are breached.
We may update these Terms of Service from time to time.
Updated versions will be published on our website together with a revised effective date.
Continued use of our services following publication of updated terms constitutes acceptance of those changes.
Where material changes affect existing clients, we will provide reasonable notice.
These terms constitute the entire agreement between Sitelab Digital and the client regarding the services provided.
If any provision is found to be unenforceable, the remaining provisions shall remain in full force and effect.
Failure to enforce any provision does not constitute a waiver of future enforcement rights.
Clients may not assign or transfer their rights under these terms without written consent.
If you have any questions regarding these Terms of Service, please contact us.
Sitelab Digital
Email: hello@sitelabdigital.com
Website: sitelabdigital.com
We aim to respond to enquiries within two business days.
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