Last Updated: June 2026
Introduction
At Sitelab Digital, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have regarding your personal data.
By using our website or engaging our services, you agree to the practices described in this policy.
1. Who We Are
Sitelab Digital is a WordPress website design, development, and maintenance agency serving businesses worldwide.
Business Name: Sitelab Digital
Website: sitelabdigital.com
Email: hello@sitelabdigital.com
For the purposes of applicable data protection laws, Sitelab Digital acts as the data controller of your personal information.
2. Information We Collect
Information You Provide
We may collect information that you voluntarily provide when contacting us, booking a consultation, or engaging our services, including:
- Name
- Email address
- Business name
- Website URL
- Project information
- Communications sent via forms, email, or other channels
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device information
- Pages visited
- Time spent on our website
- Referral sources and traffic data
Payment Information
Payments are processed securely by trusted third-party payment providers. We do not store complete payment card information on our servers.
3. How We Use Your Information
We use personal information to:
- Respond to enquiries and consultation requests
- Deliver website design, development, and maintenance services
- Communicate regarding projects, invoices, and support requests
- Improve our website and user experience
- Analyse website performance and visitor behaviour
- Comply with legal and regulatory obligations
We do not use personal information for automated decision-making or profiling.
We do not send unsolicited marketing communications.
4. Legal Basis for Processing
Where required by law, we process personal information under one or more of the following legal bases:
Contract
To fulfil services requested or purchased by you.
Legitimate Interests
To operate and improve our business, respond to enquiries, and maintain our website.
Legal Obligations
To comply with applicable laws, regulations, and accounting requirements.
Consent
Where you have specifically agreed to receive communications or updates from us.
5. Sharing of Information
We do not sell, rent, or trade personal information.
We may share limited information with trusted service providers that assist in operating our business, including:
- Calendly (appointment scheduling)
- Google Analytics (website analytics)
- Google Workspace (email and document management)
- Stripe and other payment processors
These providers are only permitted to use information for the services they provide and are required to protect your data appropriately.
We may also disclose information when required by law or where necessary to protect our legal rights.
6. Data Retention
We retain information only for as long as reasonably necessary.
Typical retention periods include:
- Enquiry submissions: up to 2 years after last contact
- Client project records and correspondence: up to 7 years
- Booking records: up to 12 months after the appointment date
- Analytics data: according to Google Analytics retention settings
When information is no longer required, it is securely deleted or anonymised.
7. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing of your information
- Receive a portable copy of your data
- Object to certain types of processing
- Withdraw consent where processing relies on consent
To exercise any of these rights, contact:
We will respond to legitimate requests within 30 days where applicable.
We may request verification of identity before processing certain requests.
8. Cookies
Our website uses cookies and similar technologies to improve functionality and understand visitor behaviour.
Cookies may be used for:
Essential Functions
Required for website operation and security.
Analytics
Understanding how visitors use our website through tools such as Google Analytics.
Preferences
Remembering settings and user preferences.
You may control or disable cookies through your browser settings.
You can also opt out of Google Analytics by visiting Google’s Analytics Opt-Out Browser Add-on.
9. Third-Party Services
Our website may contain links to external websites or integrate third-party services such as Calendly.
These services operate independently and have their own privacy policies.
We encourage you to review their privacy practices before providing information.
10. International Data Transfers
As a remote business working with clients and service providers globally, information may be processed or stored outside your country of residence.
Where international transfers occur, we implement appropriate safeguards required under applicable data protection laws.
11. Children’s Privacy
Our services are intended for businesses and professionals.
We do not knowingly collect personal information from individuals under the age of 18.
If you believe information has been provided by a minor, please contact us and we will remove it promptly.
12. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our services, legal obligations, or business practices.
Any updates will be published on this page together with a revised effective date.
Continued use of our website following updates constitutes acceptance of the revised policy.
13. Contact Us
If you have any questions regarding this Privacy Policy or the way we handle personal information, please contact us.
Sitelab Digital
Email: hello@sitelabdigital.com
Website: sitelabdigital.com
We aim to respond to privacy-related enquiries within five business days.